Privacy Policy
Zynvoranz.com ("we", "us") is operated by Zynvoranz Limited (New Zealand). Effective date: 30 May 2026.
This policy explains what personal information we collect, how we use it, cookies/SDKs, sharing, retention, security, international transfers, and your rights under the New Zealand Privacy Act 2020.
Information we collect
- Account & profile: name, email, login credentials, preferences.
- Transactions: order details, billing/shipping info; payment card data is typically handled by our payment processors, not stored by us.
- Support/contact: messages, email/phone, and any info you choose to provide.
- Device & usage: IP address, device identifiers, browser type, pages viewed, referral URLs, and approximate location from IP.
- Cookies/SDK data: identifiers used for essential site functions and analytics.
How we use information
- Provide and improve the site, accounts, and customer service.
- Process orders, deliver services, and send service/administrative messages.
- Understand usage and performance (analytics), and prevent fraud/abuse.
- Marketing communications where permitted; you can opt out via unsubscribe or by contacting us.
- Comply with legal obligations and enforce our terms.
Cookies, analytics & similar tech
We use essential cookies for site operation and may use analytics cookies/SDKs to measure traffic and improve features. You can control cookies through your browser settings; disabling some cookies may affect functionality.
Sharing & disclosures
- Service providers (hosting, analytics, payment, delivery, support tools) who process data on our instructions.
- Legal: if required by law, court order, or to protect rights, safety, and security.
- Business changes: in a merger, acquisition, or asset sale, subject to this policy.
Retention
We keep personal information only as long as needed for the purposes above, including legal/accounting requirements and dispute resolution, then delete or de-identify it where reasonable.
Security
We use reasonable administrative, technical, and physical safeguards (e.g., access controls and encryption in transit where supported). No method is 100% secure.
International transfers
We may store or process information outside New Zealand (for example, where our providers operate). We take steps to ensure overseas recipients protect information consistently with New Zealand privacy requirements (including contractual protections where appropriate).
Your rights (NZ Privacy Act 2020)
- Request access to personal information we hold about you.
- Request correction of your information (and ask us to attach a statement if we do not make the correction).
- Complain to us, and if unresolved you may contact the Office of the Privacy Commissioner (privacy.org.nz).
To make a request, contact us using the details below. We may need to verify your identity.